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Shipments Getting Stuck in Customs?

Without proper compliance understanding, delayed and stuck shipments will happen. Don’t let compliance documentation cause you headaches. 

Utilizing an expert Importer of Record (IOR) is essential when importing into a foreign country, as they ensure you clear customs clearance seamlessly.

But, what exactly does an IOR do, and how would this help me?

 Let’s first understand what an IOR is and then we’ll dive into how the right IOR can hyper-scale your business and alleviate risk.

What is an IOR?

Simply put – an Importer of Record is the legal entity entrusted to move a shipment through customs while adhering to all compliance regulations and import restrictions.

Not anyone can just act as the IOR.

To act as an IOR you not only need to have a local presence in the destination country but also need to have the necessary compliance knowledge to facilitate the import. To fully grasp the importance of an IOR, it is essential to comprehend the risks and responsibilities involved.

The role comes with a lot of risk and responsibility. 

Things like:

  • Trade compliance
  • Tax implications
  • Permanent establishment risk
  • Customs brokerage
  • Customs clearance
  • Import audit risk

The most frequently asked question we get when it comes to an IOR is:

'Why can't my freight forwarder just help?’


Freight forwarders’ expertise lies within the realm of logistics.

They get the gear from A to B.


They move all sorts of commodities. Zutron provides a complete solution for high-value dual-use tech gear.


An IOR like Zutron covers the full trade chain – from pick up to final delivery.

We work closely with all carriers, including freight forwarders and couriers, to oversee each shipment and simplify the process, ensuring that your goods reach their destination on time.

Are you shipping high-value tech gear? Let’s find the solution for you.

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